In recent years, the hospitality sector has been evolving. Lobbies are no longer simply a place for checking in and checking out: hotels have started adding to them work and leisure spaces, as well as retail experiences.

In typical times, it would be normal to ponder how new concepts are reinventing the hospitality business and food and beverage (F&B) offerings to reshape cities, add real estate value, and delight customers. However, the global pandemic has hit the sector hard, altering the focus of the “Play” panel discussion at the 2020 ULI Singapore Conference, which was held virtually. The moderator was Gaurang Khemka, an architect and designer who runs his own practice, URBNarc.

With revenues dwindling as air travel and tourism have ground to a halt, panelists spoke about having to pivot and adapt their offerings while facing an existential crisis.

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